Privacy Policy

Last updated: 1 January 2024

Adeel Enterprises Limited ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website at adeelenterprises.shop or make a purchase from us.

Adeel Enterprises Limited is registered in Scotland. Our registered address is 73 Cullen Court, Cullen Drive, Glenrothes, Scotland, KY6 2JJ.

Information We Collect

We may collect the following types of personal information:

  • Identity information: name, title
  • Contact information: email address, telephone number, delivery address, billing address
  • Transaction information: details of products purchased, order value and payment method (note: we do not store your card details — these are handled securely by Stripe)
  • Technical information: IP address, browser type and version, time zone, browser plug-in types, operating system and platform
  • Usage information: pages visited, search terms, how you use our website
  • Marketing preferences: your preferences for receiving marketing from us

How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfil your orders, including sending order confirmations and dispatch notifications
  • To manage your account and respond to your enquiries
  • To handle returns and refunds
  • To improve our website and the services we offer
  • To send you marketing communications where you have given your consent or where we have a legitimate interest to do so
  • To comply with our legal and regulatory obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: Processing necessary to fulfil your order and manage our relationship with you
  • Legitimate interests: Improving our services, fraud prevention and website security
  • Legal obligation: Complying with applicable laws and regulations
  • Consent: Where you have specifically agreed to receive marketing communications

Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

  • Stripe: Our payment processor, to handle payment transactions securely. Stripe's privacy policy is available at stripe.com/privacy
  • Delivery providers: Courier and postal services to deliver your orders
  • Netlify: Our website hosting provider, who processes data in accordance with their privacy policy
  • Legal authorities: Where required by law or to protect our legal rights

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. Order records are typically retained for seven years in line with HMRC requirements. Contact form submissions are retained for up to two years.

Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

  • The right to access your personal data
  • The right to rectify inaccurate personal data
  • The right to erasure ("right to be forgotten") in certain circumstances
  • The right to restrict processing in certain circumstances
  • The right to data portability
  • The right to object to processing based on legitimate interests
  • The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@adeelenterprises.shop. We will respond within 30 days.

Cookies

Our website uses cookies to enhance your experience. These include essential cookies required for the website to function (such as your cart contents) and analytical cookies that help us understand how visitors use our site. You can control cookies through your browser settings.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Payment data is handled exclusively by Stripe and is never transmitted to or stored on our servers.

International Transfers

Your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Adeel Enterprises Limited
73 Cullen Court, Cullen Drive
Glenrothes, Scotland, KY6 2JJ
Email: info@adeelenterprises.shop
Telephone: 07828 795122

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data correctly.